General Terms and Conditions for Oskar Karla Online-Shop

1. Scope and Provider

These General Terms and Conditions apply to all orders placed through the online shop of

Oskar Karla GmbH & CO KG
Schnirchgasse 14/ Top 1
1030 Wien

• The product range offered in our online shop is intended for businesses.
• Our deliveries, services and offers are provided exclusively on the basis of these General Terms and Conditions. Terms and conditions of customers or third parties shall not apply, even if Oskar Karla GmbH & Co KG does not separately object to their validity in individual cases.
• The contract language is German.
• The contract is governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
• The court with subject-matter jurisdiction in Vienna shall have exclusive jurisdiction for disputes arising in connection with the contractual relationship.
• You may access and print the currently valid General Terms and Conditions for Oskar Karla GmbH & Co KG on the website.

2. Offers and Conclusion of Contract

• The presentation of products in the online shop does not constitute a binding offer to conclude a purchase agreement. Rather, it is a non-binding invitation to order goods in the online shop.
• Some of the product images shown are symbolic images.
• Changes to the offer, technical modifications, errors in content and availability of delivery are reserved. All information is subject to change without notice.
• By clicking the "Place Order with Obligation to Pay" button, you submit a binding purchase offer.
• After receipt of your purchase offer, you will receive an automatically generated email confirming that we have received your order (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your purchase offer. No contract is concluded through the confirmation of receipt alone.
• A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer or dispatch the goods to you without prior express declaration of acceptance.

3. Prices and Payment

• The prices stated in this offer are generally net prices plus VAT. An exception applies to registered private customers logged into the online shop, for whom prices are displayed including VAT. All prices shown in our online shop are exclusive of the applicable shipping costs.
• Upon publication of this offer, all previous price information becomes invalid.
• Payment may be made by cash on delivery, credit card or instant bank transfer. Registered VIP customers may pay by invoice (payable upon receipt). For purchases on account, we conduct a credit check to determine whether payment by invoice can be granted.
• If you default on a payment, you are obliged to pay statutory default interest at a rate of 1.5% per month above the bank interest rate. All reminder and collection costs shall be reimbursed.
• If circumstances become known after conclusion of the contract that give reason to doubt the customer's creditworthiness and thereby jeopardize payment of outstanding claims arising from the contractual relationship, Oskar Karla GmbH & Co KG shall be entitled to withdraw from the contract.
• Oskar Karla GmbH & Co KG is entitled to increase prices appropriately if the delivery date is more than 6 months after the conclusion of the contract. In such cases, the prices valid on the delivery date shall apply. Prices will be adjusted to reflect changes in cost factors (materials, wages, etc.).

4. Delivery and Retention of Title

• Unless otherwise agreed, delivery of the goods shall be made from our warehouse to the address specified by you.
• Risk passes to the customer upon handover of the delivery item to the forwarding agent, carrier or other third party designated to carry out shipment. This also applies to partial deliveries. If shipment is delayed due to circumstances attributable to the customer, risk passes to the customer at the time when Oskar Karla GmbH & Co KG is ready for dispatch and has notified the customer accordingly.
• The goods remain our property until the purchase price has been paid in full. The seller expressly retains the right of segregation even if the buyer urgently requires the goods to continue operating its business. The buyer, on behalf of itself and its legal successors, expressly waives the right to invoke any contrary legal provisions that would exclude or condition the assertion of such right of segregation.
• Oskar Karla GmbH & Co KG is entitled to make partial deliveries provided that this does not result in significant additional effort and/or costs for the customer.
• The delivery must be checked for completeness and damage in the presence of the delivery agent. Any defects must be noted on the shipping documents and confirmed by the delivery agent.

5. Proper Conduct Upon Receipt of Delivery

• The goods you ordered are carefully inspected and securely packaged. Accept only packages that show no visible external damage and that do not indicate breakage when gently shaken.
• Report any damage to us within 24 hours of delivery (in writing or verbally).
• Keep the damaged shipment—including the damaged goods and packaging—available for our inspection.

6. Warranty

Any warranty claims must be asserted within an exclusion period of 6 months from delivery, whereby the applicable statutory period in force shall apply to consumers.

7. Returns Service

You have a right of return within 14 working days. The withdrawal period begins on the day of delivery (Saturdays, Sundays and public holidays are not counted). The notice of cancellation or withdrawal must be sent by email, fax or post within the above-mentioned period, and the delivered goods must be returned to us. Return shipment is at the customer's expense and risk. Upon receipt of the goods, we will refund the purchase price paid. We reserve the right to charge a reasonable fee for handling, any loss in value and restocking of the goods. The right of withdrawal does not apply to custom-made products, used items or goods that are unsuitable for return due to their nature. For order quantities outside our usual sales quantities, we reserve the right to refuse the right of return.

8. Final Provisions

• Should one or more provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
• The place of performance and exclusive place of jurisdiction for all disputes arising from the business relationship between Oskar Karla GmbH & Co KG and the customer shall be Vienna. Austrian law shall apply.
• Amendments and side agreements must be made in writing.

9. Copyright Notice

Any use of images and graphics by third parties requires the prior written consent of Oskar Karla GmbH & Co KG.

As of April 2026